Support

The net-linx Customer Service objective is to provide the advice, assistance, software customization and necessary corrections to enable our supported clients to make the best possible use of net-linx products.

net-linx provides a central point for our clients to report issues and request information through our Issue Management Tool (NIMS). NIMS allows us to log and track the status of all issues raised by supported clients, as well as any internal items that relate directly to the client's software. Registered net-linx customers can access this tool to track the status of their issues. Support cases are assigned a priority level based upon the severity of the issue. net-linx investigates and reports on issues for resolution or information requirements.

In order to facilitate effective customer communication proactively, a single contact (Project/Account Manager) for support is utilized. Our Project/Account Managers and Product management team are always eager to gain knowledge and ideas from customers when it comes to product enhancement suggestions.

As an additional service, we offer external customers a Hosting Environment for Issue Management Service. This gives exclusive and secure access to private Issue Tracking projects hosted by net-linx's issue management tool. The Hosting Environment for Issue Management Service makes software applications available to external customers through a platform that resides in a reliable, secure and technologically up-to-date environment within the net-linx corporation.

The Platform Management - Hosting Environment for Issue Management Service ensures around-the-clock (24 hrs, 365 days per year) secure, stable and private access to customer-owned project issues throughout the entire lifecycle of the deployment.

Benefits of the service offering include:

• A yearly update of the issue management tool;

• Direct and better coordination with net-linx for issues relevant to net-linx products purchased by the external customer;

• Guaranteed ability to move customer-owned issues to net-linx projects when an issue is related to products purchased from net-linx;

• Handling of issues throughout their entire life cycle;

• Administration and Configuration of screens, notifications schemes, workflow schemes, permission schemes, performed by net-linx (depending on the service option selected);

• Backup and restoration

If you would like more information about our services, technology or  products, please call us at the location nearest you:

Canada:    780-488-6688
Germany:  49-351-31875550