Issue management

With the NIMS hosting solution, net-linx offers customers secure and confidential around-the-clock access to customer-entered project and business issues.

NIMS is a JIRA-based, web-oriented application for the facilitation of issue, change and project management. net-linx uses the NIMS system primarily for the handling of error messages, change requests, task management and information demands (RFI). NIMS also supports requirement management, project status monitoring and error elimination. The NIMS workflow management capabilities make it a useful tool for process management and improvement.

net-linx has customized JIRA within NIMS to meet the special business requirements of net-linx customers. As a result, our available features and functionality are far beyond the JIRA-Standard.

Because NIMS is fully integrated with net-linx's own issue management system, NIMS provides net-linx customers with further benefits:

Standardized issue management tools and methods between net-linx and customer

Knowledge base creation for the customer's internal issues

Improved communication and coordination both within the customer's organization and between net-linx and the customer - NIMS eliminates administration overhead and time delays

More efficient information sharing - NIMS makes issue details and associated attachments available to net-linx at the click of a mouse

Directly integrate your staff into the issue management process (according to net-linx workflows) for a faster flow of information, reduced waiting time and consistent tracking 

Guaranteed assignment of customer issues to net-linx projects as questions relating to net-linx products become relevant

Consistent and complete processing and documentation of issues during the issue life cycle

Improved job assignment and processing within the customer's organization

Familiar "Look & Feel" for customers who worked with NIMS during implementation projects