Ethos

Platitudes about "customer-focus" or being "client-oriented" are typical of every vendor, but net-linx brings its own special ethos. Over the past 20 years, we have proven that a dedication to helping our clients is fundamental to the way net-linx does business.

net-linx employees have extensive experience within the directories industry. Every assignment begins with an in-depth discussion and analysis of the publisher's specific technology goals. We provide clear, objective advice as to how these goals will best be met, including technical and operational points of view, cost-effectiveness and, unusually for a vendor, sales effectiveness through any medium. This dialogue between net-linx and the customer leads to a focused project charter, detailing the expectations and obligations of both parties in writing.

net-linx understands how critical it is to deliver projects on time and on budget. Our continuous risk-management assessment is an essential aspect of every project. Any potential problems are caught by our early warning systems and discussed with the publisher immediately. We believe that an open and direct partnership with our customer is the key to meeting deadlines and achieving the desired results.

net-linx also employs a team of outstanding product trainers. We insist that each project includes in-depth training sessions for the publisher's staff. Our experience shows that without adequate training, systems are often misused, which is a great waste. Our ethos is to transfer the maximum amount of best practice knowledge to every customer.

Occasionally, things may go wrong. The net-linx ethos is not to place or avoid blame, but to take care of the problem immediately. Whether that entails putting an expert on the next flight to the client, completing an installation remotely, providing dedicated staff for the duration, or any other requirement, net-linx will do everything possible to be there when it counts.

We are industry specialists with a deep interest in the best way to meet the varying needs of diverse directory publishers. Because of this, our discussions center on the best possible outcome of a project,. net-linx treats its clients fairly and will do its utmost to help each publisher meet its objectives. We believe that, as a customer, you will find working with net-linx enjoyable as well as effective.